I’ve been eye-ing on this laptop for a few months now. I’ve been looking for a new ultra-book for work. And I have very specific things I wanted so it really narrow it down to only a few options. I wanted an ultra-book, touch screen, white. To my surprise, there is not a lot of white laptops out in the market and I didn’t want a Macbook. So really only left with Sony, Samsung, Acer and HP. I first saw this Acer at the Microsoft campus when I was visiting my brother over the summer. I was playing around with it and the laptop was very sleek. Then I started to do my research but this first generation of the Acer didn’t get much good reviews. So I waited around and who knew after a few months, they came out with a better improved second generation of this Acer Aspire S7. I was still in between this and the Sony and then Surface Pro 2 was coming out… but after many hours of research, I’ve decided that I wanted this Acer.
But trying to buy this in Canada was a big headache. I don’t know if it was because it is not a popular model that they didn’t have much inventory or it was in too much demand that they were always out of stock. I checked the major vendors here – Future Shop, Best Buy, Staples, Microsoft Store, Tiger Direct, Canada Computers, NCIX. They were either not selling this or out of stock. And the stores in USA wouldn’t ship north of the border. Finally, it wasn’t until end of December that I finally saw it back on stock at the online Microsoft Store. You would think that ordering from a big chain like Microsoft should be a piece of cake but I was totally wrong.
I placed my order and they said they will send me email confirmation within 24 hours. I waited for 2 days and got nothing, so I called them asking what the status was. They said that my order got cancel because my credit card didn’t go through. First problem – why didn’t anyone notified me that the order was cancelled?? If I didn’t call, I would still be waiting for weeks… very bad communication. Second – I kept asking the customer service what was the problem with the payment. I used the card that day and I know I haven’t gone over my limit. They wouldn’t tell me what the issue was, just said it was a problem with my credit card. So being frustrated, I called my bank to see what the problem was. They told me that everything on my account was fine, no issue and that they saw Microsoft made a charge on my account and then reversed it the next day. So clearly, the payment did go through, just their stupid system reversed it again.
Fine, so there is nothing wrong at my end. I went and place the order again. After 24 hours, still no confirmation, called customer service, same thing, my order was cancelled. I asked them again if they can tell me what the issue was so I can try to resolve it on my end. NOTHING, no answer provided. Worst shopping experience ever!
So I gave up with Microsoft and decided to purchase from NCIX. This is the first time I brought from them as well and I had no idea that they go through so many steps to verify my card before they release the item for shipment. I mean, from all the online purchases I have made from like Amazon, Chapters, I never had a credit check before. There was at least 5 verification steps .. not going to go into details but took over a week of back and forth before they are finally comfortable that I have money to pay. URGH!!
But once finally that is cleared, they shipped my item pretty quick and finally I have in my hand the laptop I wanted… seriously, it took 3 weeks or calling and emailing. This is by far the most stressful purchase I have made. The laptop is beautiful, now I’m trying hard to learn how to use Windows 8.1. It is SO DIFFERENT from Windows 7. I can’t find anything!!